GDPR and Forvertz

This page is for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure your business is compliant with GDPR.

What is GDPR?

The General Data Protection Regulation (GDPR) is a regulation established by the European Union (EU) to enhance the privacy and protection of personal data of EU residents.

Does GDPR Affect You?

If you operate within the EU or offer goods and services to EU residents, even if your business is based outside the EU, GDPR is applicable to you.

Is Forvertz GDPR Compliant?

Forvertz is in full compliance with the GDPR requirements. While we leverage the technology of third-party providers like Wonderchat, we ensure all tools and processes meet GDPR standards. For additional details on our data protection practices, feel free to contact us at [your email].

Our Proactive Measures:

  • Transparency: Our Privacy Policy provides insights into the kind of data we collect, its retention, transfers, and the rights you have over your data.
  • Data Security: All data managed by Forvertz is encrypted and securely stored.
  • Data Control: Clients have complete autonomy over the data they provide, from accessing to editing or deleting it.
  • Data Processing Agreement (DPA): We have a DPA available upon request. Contact us at [your email], and we'll provide it.

Chatlog Data Management:

Although Forvertz utilizes chatbot services that may gather contact information, we do not claim ownership of the chatlog data.

Our Cookie Practices:

Our service minimally relies on cookies, using mainly localStorage for widget data storage. To understand what data is tracked, please refer to our Privacy Policy.

Responsibility for Collected Data:

Clients utilizing our chatbot service are the custodians of their respective data. Forvertz acts as a data processor, storing the information on our client's behalf. Active account holders maintain absolute control over the data they've collected, and they can delete or export this data whenever necessary. We guarantee permanent deletion of any client-erased data from our backups within 14 days.

How We Handle Your Personal Data:

Forvertz operates as a data controller for the personal information clients provide when engaging our services. Rest assured, we neither sell your personal data to third parties nor use it for unsolicited marketing. Only our vetted service providers, compliant with GDPR, may have access to this data for operational reasons. Details about our subprocessors can be accessed on our Compliance Portal.

Data Access and Security:

Strict measures are in place to prevent unauthorized data access. Only our dedicated technical team, responsible for server maintenance, can access the data, and their activities are rigorously monitored.

Ensuring Your Chatbot's GDPR Compliance:

When utilizing our chatbots to collect personal information, it's crucial to be transparent with your users about data collection and usage. Make sure your Terms of Service and Privacy Policy clearly inform your users about the ways you employ Forvertz. Should you process personal data through our services, always update your users on their rights under GDPR. We suggest keeping your policies clear and updated.